This customer story reveals how automation can help skyrocket growth, improve customer service, and elevate customer relationships.

Toyota Ukraine, the official partner of Toyota and Lexus vehicles in Ukraine, supports more than 35 dealerships in the country. The company’s main pain point was manual processes, which required more transparency and better collaboration among teams. They even used a manual email system to exchange information, making workflows lengthy and time-consuming.

The best way to deal with these inefficiencies was complete digital transformation. They chose Microsoft solutions to improve workflows, bring transparency within the system, and improve customer relationships. They implemented Microsoft tools, like Dynamics 365, Teams, SharePoint Online, and Power Platform.

By embracing Microsoft solutions, they witnessed streamlined workflows and seamless and transparent data exchange among dealers. With cloud-based supply chain management and automated processes, they achieved quicker response times, mitigated errors, and improved customer service.

This picture-perfect customer story tells how automation can help revolutionize internal processes and help skyrocket growth.