Microsoft Dynamics 365 Marketing

Tag: Microsoft Dynamics 365 Marketing

Belimo Enhances Customer Strategy with Dynamics 365
Belimo Enhances Customer Strategy with Dynamics 365 : Customer Stories eBook
Belimo is a leading field service provider with a global footprint. The company was looking for a CRM solution that could help improve its processes and operations while building enticing customer relationships. They approached DynaTech, and we recommended that they switch to the Dynamics 365 CRM suite, as they need it.

After the implementation, the company was in full swing managing its on-demand field service operations. It was able to understand and evolve with industry expectations while improving customer experiences through remote assistance from its employees.

With interoperability with Microsoft Teams, they improved internal communication among teams. Furthermore, by integrating D365 CRM with SAP, they improved and streamlined their workflows and built long-lasting customer relationships.
April 22, 2024
PwC’s Sustainability Solutions with Microsoft: Driving Growth and Innovation
PwC’s Sustainability Solutions – Innovating with Microsoft Technology : Customer Stories eBook
PwC, a global professional services provider with 10,000+ employees, embraced Microsoft technology to address their core pain point- sustainability data inaccuracies.

PwC offers a wide range of professional services, such as tax services, cloud and digital solutions, ESG, cybersecurity, governance, risk management, business transformation, and business consulting. For almost two decades, they have been using Microsoft technologies to achieve agility, automated workflows, innovation, enticing customer relationships, and business growth.

Microsoft solutions help PwC to address complex challenges through the amalgamation of technologies and innovation. They use Microsoft solutions, like Dynamics 365, Power Platform, and Azure OpenAI Service, to build AI-driven sustainability strategies and make real-time data-driven decisions. Microsoft’s future-ready solutions can help bring transparency, automation, and advanced data insights to ensure sure-shot growth, improved workflows, and superior customer relationships.
April 22, 2024
Zurich Insurance’s Journey with Dynamics 365: Modernizing Customer Engagement
Zurich Insurance’s Journey with Dynamics 365 : Customer Stories eBook
Explore how Zurich Insurance Group leveraged Microsoft Dynamics 365 to revolutionize customer engagement across its global business units. Discover how Zurich’s BUs in Switzerland, Germany, and Brazil optimized processes and personalized customer experiences using Dynamics 365 Marketing, Sales, and Customer Service.

Learn how these solutions empowered Zurich’s BUs to enhance lead quality, streamline data management, and drive effective customer communication strategies.

Dive into real-world examples showcasing the impact of Dynamics 365 on event management, sales efficiency, and customer service across diverse markets, reinforcing Zurich’s commitment to customer-centric innovation.
April 22, 2024
Toyota’s Customer Stories: Toyota Ukraine’s Journey with Microsoft Dynamics
Toyota Ukraine’s Digital Transformation: Streamlining Collaboration for Enhanced Customer Service
This customer story reveals how automation can help skyrocket growth, improve customer service, and elevate customer relationships.

Toyota Ukraine, the official partner of Toyota and Lexus vehicles in Ukraine, supports more than 35 dealerships in the country. The company’s main pain point was manual processes, which required more transparency and better collaboration among teams. They even used a manual email system to exchange information, making workflows lengthy and time-consuming.

The best way to deal with these inefficiencies was complete digital transformation. They chose Microsoft solutions to improve workflows, bring transparency within the system, and improve customer relationships. They implemented Microsoft tools, like Dynamics 365, Teams, SharePoint Online, and Power Platform.

By embracing Microsoft solutions, they witnessed streamlined workflows and seamless and transparent data exchange among dealers. With cloud-based supply chain management and automated processes, they achieved quicker response times, mitigated errors, and improved customer service.

This picture-perfect customer story tells how automation can help revolutionize internal processes and help skyrocket growth.
April 22, 2024
Atea’s Customer Stories: Revolutionizing B2B E-commerce with Personalized Experiences – D365 Marketing
Atea’s Customer Stories: Revolutionizing B2B E-commerce with Personalized Experiences – D365 Marketing Customer Stories
To excel in the ecommerce business, you must offer personalized services to your customers. Atea, a leading IT infrastructure services provider in the Nordic and Baltic regions, underwent a total digital transformation for their B2B ecommerce business with Microsoft Dynamics Customer Insights.

The main issue they were facing was growing customer expectations for personalized interactions. D365 Customer Insights is a powerful tool that helps you understand your customers from a 360-degree perspective. It empowers businesses by unifying data from various sources to thoroughly understand your customers, their buying habits, past behavior, expectations, buyer persona, etc.

It also helps build long-lasting customer relationships through targeted communications and AI-based product recommendations. The tool enables businesses to automate their marketing campaigns and processes.

With such a powerful tool, Atea has revolutionized its B2B ecommerce business by elevating customer interactions and improving customer service.
April 22, 2024
Customer Stories eBook:Empowering Energy Efficiency: Avacon Natur’s Dynamics 365 Journey
Empowering Energy Efficiency: Avacon Natur’s Dynamics 365 Journey
: Customer Stories eBook
Avacon Natur is a leading energy services provider that offers eco-friendly energy solutions. Earlier, the company used expensive solutions to model customers’ life cycles. However, it turned to Microsoft D365 solutions to revolutionize its processes and address pain points.

This eBook discusses how Microsoft’s integrated solutions helped Avacon Natur to offer highly sustainable and superior energy management solutions by leveraging the potential of D365 solutions.

D365 solutions did not just help them streamline their customer lifestyle management; they have optimized their various processes, improved data consistency, and enhanced team collaboration across multiple subsidiaries. They use various D365 modules, such as Marketing, Sales, Customer Service, Field Service, and Project Service Automation.

D365 solutions have helped Avalon Natur in many ways, from efficient maintenance and scheduling of processes to effective resource utilization and data security regulation compliance. This case study showcases how D365 solutions can help the energy sector drive growth and excellence while offering sustainable energy solutions through automated processes and better collaboration across various teams.
April 22, 2024
eBook:CFO Strategies for Maximizing Sales Revenue and Minimizing Sales Costs
CFO’s Roadmap to Revenue Optimization and Cost Reduction – eBook
Are manual sales activities and inaccurate sales predictions bogging down your business? This eBook is dedicated to CFOs who want to improve their sales pipelines, automate sales processes, and make accurate sales predictions to make data-driven decisions.

This eBook comprehensively explains why Dynamics D365 Sales is the correct answer to all your sales-related worries and questions. We have also covered real-time case studies of managers and CFOs who have shared their experiences with D365 Sales.

D365 Sales is an inclusive, future-ready tool dedicated to sales activities. From automating sales processes to internal collaboration among different sales and marketing teams to real-time data insights for informed decision-making, this tool helps CFOs and managers simplify sales and streamline various sales and marketing operations, helping build superior customer relationships and increase leads and revenues.

e-Book Summary:
- Dynamics 365 Sales: Enhances seller efficiency, integrates AI for analytics, and fosters customer-centric engagement.
- Remote Selling Tools: Offers a unified workspace with Dynamics 365, Microsoft Teams, and LinkedIn Sales Navigator.
- Operational Excellence: Simplifies operations, reduces costs, and supports remote selling with familiar interfaces.
- Customer Insights: Utilizes Dynamics 365 to predict customer behavior, personalize engagement, and optimize digital transformation.
- Trusted Advisor Approach: Dynamics 365 strengthens customer relationships by providing insights and tools for tailored interactions.
April 19, 2024
Closing the Transformation Gap: Strategies for Integrated Sales and Marketing – ebok
The Customer-Centric Approach: Bridging Sales and Marketing Gaps
: eBook Guide
As a sales or marketing leader or founder, it is of the utmost importance that your sales and marketing strategies are customer-centric rather than business-centric. Do your customers feel good when they hear about your brand? Does your brand connect with them emotionally?

Millennials don’t just look for high-quality products or services; they want gratification while dealing with a brand. It is high time you identify and address the sales and marketing gaps affecting your revenues and customer experiences and transform customer experiences to earn their loyalties and trust.

This comprehensive guide addresses four sales and marketing gaps that might affect your efforts. Learn what industry leaders and influencers think about these gaps and practical tips to uncover actionable strategies for planning results-driven sales and marketing campaigns.

Summary:
- Sales and Marketing Connection: Aligning marketing and sales is crucial for revenue growth, focusing on customer experience.
- Revenue Growth Focus: C-suite prioritizes revenue partnership between sales and marketing over traditional strategies.
- Qualifying Leads: Emphasize on qualifying leads for revenue conversion to bridge the gap between sales and marketing.
- Predictive Marketing: Anticipating customer needs through predictive marketing drives engagement and loyalty.
- Closing Gaps: Addressing connection, obsession, happiness, and transformation gaps leads to increased revenue and customer satisfaction.
April 19, 2024
Boost Your Marketing Influence Using Microsoft Dynamics: eBook
Master Microsoft Dynamics Marketing Strategies: eBook Guide
If your marketing efforts are not repaying you enough, it is time to rethink your marketing approach. Welcome to Dynamics 365 CRM Marketing, an end-to-end marketing tool that has all the answers to your failing marketing approach.

D365 CRM Marketing is a feature-rich, customizable, and highly versatile tool that empowers businesses to have a 360-degree view of their customers. In addition to that, you can also integrate this module with other D365 products to automate tasks, valuable data insights, and superior efficiency.

From quality lead generation to follow-ups, best-in-class email marketing, media planning, automated task management, fine-tuned processes, marketing campaign tracking and management, and data synchronization, this inclusive tool helps businesses add a new dimension to their marketing approaches. By integrating Power BI, you can gain valuable data insights to make informed decisions.

This eBook is your holy gospel if you want to automate your marketing approach and build a data-driven marketing strategy for better revenues and profits.

Learn Effective Marketing Techniques Summary
- Plan the Media for Your Campaign
  - Collaborate with your marketing team
  - Sync data with Microsoft Dynamics CRM
    
    Leads
    
    Campaigns
    
    Email marketing
    
    Messages
    
    Tasks
    
    Contacts
    
    Companies
    
    Opportunities
- Prevent Email Fatigue
  - Identify the best leads
  - Build automated campaigns
April 19, 2024