Category: Customer Stories

PwC’s Sustainability Solutions – Innovating with Microsoft Technology : Customer Stories eBook

PwC, a global professional services provider with 10,000+ employees, embraced Microsoft technology to address their core pain point- sustainability data inaccuracies.

PwC offers a wide range of professional services, such as tax services, cloud and digital solutions, ESG, cybersecurity, governance, risk management, business transformation, and business consulting. For almost two decades, they have been using Microsoft technologies to achieve agility, automated workflows, innovation, enticing customer relationships, and business growth.

Microsoft solutions help PwC to address complex challenges through the amalgamation of technologies and innovation. They use Microsoft solutions, like Dynamics 365, Power Platform, and Azure OpenAI Service, to build AI-driven sustainability strategies and make real-time data-driven decisions. Microsoft’s future-ready solutions can help bring transparency, automation, and advanced data insights to ensure sure-shot growth, improved workflows, and superior customer relationships.

Zurich Insurance’s Journey with Dynamics 365 : Customer Stories eBook

Explore how Zurich Insurance Group leveraged Microsoft Dynamics 365 to revolutionize customer engagement across its global business units. Discover how Zurich’s BUs in Switzerland, Germany, and Brazil optimized processes and personalized customer experiences using Dynamics 365 Marketing, Sales, and Customer Service. 

Learn how these solutions empowered Zurich’s BUs to enhance lead quality, streamline data management, and drive effective customer communication strategies. 

Dive into real-world examples showcasing the impact of Dynamics 365 on event management, sales efficiency, and customer service across diverse markets, reinforcing Zurich’s commitment to customer-centric innovation.

Toyota Ukraine’s Digital Transformation: Streamlining Collaboration for Enhanced Customer Service

This customer story reveals how automation can help skyrocket growth, improve customer service, and elevate customer relationships.

Toyota Ukraine, the official partner of Toyota and Lexus vehicles in Ukraine, supports more than 35 dealerships in the country. The company’s main pain point was manual processes, which required more transparency and better collaboration among teams. They even used a manual email system to exchange information, making workflows lengthy and time-consuming.

The best way to deal with these inefficiencies was complete digital transformation. They chose Microsoft solutions to improve workflows, bring transparency within the system, and improve customer relationships. They implemented Microsoft tools, like Dynamics 365, Teams, SharePoint Online, and Power Platform.

By embracing Microsoft solutions, they witnessed streamlined workflows and seamless and transparent data exchange among dealers. With cloud-based supply chain management and automated processes, they achieved quicker response times, mitigated errors, and improved customer service.

This picture-perfect customer story tells how automation can help revolutionize internal processes and help skyrocket growth.

Atea’s Customer Stories: Revolutionizing B2B E-commerce with Personalized Experiences – D365 Marketing Customer Stories

To excel in the ecommerce business, you must offer personalized services to your customers. Atea, a leading IT infrastructure services provider in the Nordic and Baltic regions, underwent a total digital transformation for their B2B ecommerce business with Microsoft Dynamics Customer Insights.

The main issue they were facing was growing customer expectations for personalized interactions. D365 Customer Insights is a powerful tool that helps you understand your customers from a 360-degree perspective. It empowers businesses by unifying data from various sources to thoroughly understand your customers, their buying habits, past behavior, expectations, buyer persona, etc.

It also helps build long-lasting customer relationships through targeted communications and AI-based product recommendations. The tool enables businesses to automate their marketing campaigns and processes.

With such a powerful tool, Atea has revolutionized its B2B ecommerce business by elevating customer interactions and improving customer service.

Empowering Energy Efficiency: Avacon Natur’s Dynamics 365 Journey
: Customer Stories eBook

Avacon Natur is a leading energy services provider that offers eco-friendly energy solutions. Earlier, the company used expensive solutions to model customers’ life cycles. However, it turned to Microsoft D365 solutions to revolutionize its processes and address pain points.

This eBook discusses how Microsoft’s integrated solutions helped Avacon Natur to offer highly sustainable and superior energy management solutions by leveraging the potential of D365 solutions.

D365 solutions did not just help them streamline their customer lifestyle management; they have optimized their various processes, improved data consistency, and enhanced team collaboration across multiple subsidiaries. They use various D365 modules, such as Marketing, Sales, Customer Service, Field Service, and Project Service Automation.

D365 solutions have helped Avalon Natur in many ways, from efficient maintenance and scheduling of processes to effective resource utilization and data security regulation compliance. This case study showcases how D365 solutions can help the energy sector drive growth and excellence while offering sustainable energy solutions through automated processes and better collaboration across various teams.